Fine Art Albums Terms & Conditions

Payment Terms and Conditions

Per Order Credit Card Account

A charge is made to your Visa, MasterCard, American Express or Discover at the time your order is placed. A receipt will be emailed to you after order placement. All declines will delay processing your order until a valid credit card is charged.

Order Cancellations and Changes

Our production facility operates 24 hours a day, 7 days a week in different time zones. Orders move very quickly move past the point of cancellation or modification at all hours of the day. Please double check your orders for accuracy before submission.

Remakes

If there is an error in or damage to your order, please call a customer service representative so the order may be corrected and/or replaced. Please have the order number ready to give to the representative. Remakes will only be done for the same finishing services and from the original files submitted in the original order. If you wish to make modifications to the files or services, you will need to place a new order at your cost.

Shipping Damage

If you receive a shipment that appears damaged, do not refuse the shipment, but immediately inspect the contents and contact us to get a remake order started. We will file the necessary claim with the shipping carrier. Shipping damage is outside our control, and we are only responsible for replacing the product on our normal production timeline with our standard shipping methods. You are responsible for any rush charges or expedited freight expense on shipping damage remakes.

Preparing Print Files

We use the latest, most state-of-the-art digital photographic printers and printing presses. They are, however, still machines and all have tolerances in how they move paper during the printing process. so, we recommend you keep all important parts of your picture (heads, feet, text, borders, etc.) at least 3/8" from the edge.